Plant Hub Local
Help & Support
Need help with an order, pickup issue, refund question, seller payout, notification, or account problem? Send a request here. No email app will open.
Have feedback about the site instead? Plant an Idea.
Best way to handle order problems
If pickup has not been confirmed yet, use Report issue from the order page instead of sending a general support request. That pauses the order and seller payout while Plant Hub Local reviews it.
Order issue before pickup is confirmed
Go to your order page and use Report issue before confirming pickup.
That is the best way to request help because it pauses pickup completion and seller payout while Plant Hub Local reviews the issue.
Do not confirm pickup if the plant does not match the listing, the pickup did not happen, or there is another serious problem.
Refund request after pickup is confirmed
Once the buyer confirms pickup, the order is considered complete.
Because Plant Hub Local is local pickup only, buyers are responsible for inspecting the plant before confirming pickup.
Refunds after confirmed pickup are generally not available for plant condition concerns, care issues, buyer’s remorse, or anything the buyer could have inspected at pickup.
Plant Hub Local may still review serious issues such as fraud, clear misrepresentation, safety concerns, or other exceptional problems.
Seller payout or Stripe issue
If you are a seller and your payout is delayed, first check your Stripe payout setup from your account page.
Stripe may require more information before payouts can be enabled.
If the order is complete and your Stripe setup looks ready, contact support with your order number.