Terms of Use

Plant Hub Local connects local buyers and sellers of plants. Plant Hub Local does not own, inspect, store, ship, deliver, or guarantee the plants listed by sellers.

All sales are local pickup only. Shipping is not offered through Plant Hub Local.

Sellers are responsible for creating accurate listings, including plant name, description, condition, size, quantity, photos, price, and pickup details.

Sellers must not list plants for free or for $0. Every listing must have a dollar sale price.

Sellers are responsible for confirming the pickup window and providing accurate pickup instructions after a buyer has paid.

Buyers are responsible for reviewing the listing before checkout and inspecting the plant at pickup before confirming pickup.

Because buyers pick up the plant in person, buyers have the opportunity and responsibility to inspect the plant before completing the transaction.

Once a buyer confirms pickup, the buyer acknowledges that they received and accepted the plant.

A buyer pays through Plant Hub Local before receiving final exact pickup information.

After payment, the seller confirms the sale and pickup window. Final pickup address and instructions are shown to the buyer only after seller confirmation.

Seller payout is not released immediately at checkout. Seller payout is held until pickup is confirmed complete by the buyer.

Once the buyer confirms pickup, the order is considered complete and seller payout may be released.

After pickup is confirmed, refunds are generally not available for plant condition concerns, care issues, buyer’s remorse, or issues the buyer could have inspected at pickup.

Buyers should not confirm pickup if there is a problem. They should use Report issue before confirming pickup.

If there is a serious issue before pickup is confirmed, the buyer or seller may report an issue through the order page.

Reporting an issue may pause pickup confirmation and seller payout while Plant Hub Local reviews the situation.

Plant Hub Local may cancel, refund, return an order to pickup pending, or take other reasonable action based on the available information.

Plants are living items. Plant Hub Local does not guarantee future plant health, growth, survival, flowering, fruiting, rooting, or propagation success after pickup.

Buyers are responsible for plant care after pickup is confirmed.

Plant Hub Local may charge buyer service fees and seller platform fees.

Fees are shown during checkout and/or seller order review where applicable.

Stripe or other payment processing fees may also apply to the platform transaction.

One account may buy and sell on Plant Hub Local.

Users are responsible for keeping their account information secure and using the marketplace honestly and respectfully.

A signed-in account is required to send or receive marketplace messages.

Plant Hub Local Messages may be used for legitimate questions about listings and communication about Plant Hub Local orders. Personal email addresses should not be requested or exposed through the message center.

Users must not send spam, harassment, threats, scams, inappropriate content, deceptive information, or requests to move payment or a Plant Hub Local transaction off the platform.

Users may block another account or report a message or conversation. Blocking does not cancel an order or replace the order issue and dispute process.

Messages are protected through account access controls and secure network connections, but they are not end-to-end encrypted. Authorized Plant Hub Local administrators may review reported messages and relevant conversation context to investigate safety, fraud, policy, support, or dispute concerns.

Plant Hub Local may restrict messaging, suspend an account, preserve records, or take other reasonable action when messages violate these terms or threaten the safety or integrity of the marketplace.

Users may initiate permanent account deletion from Account or at https://www.planthublocal.com/delete-account. Plant Hub Local may require password verification and a final confirmation step.

Account deletion is temporarily unavailable while an active purchase, sale, payout, dispute, refund, or message report still requires action. Users must complete or resolve those items first.

Deletion removes the sign-in account and public marketplace content. Plant Hub Local may retain limited anonymized transaction and payment records where needed for accounting, fraud prevention, disputes, legal obligations, and business records.

Plant Hub Local may update these terms as the marketplace grows or features change.

Continued use of Plant Hub Local after changes means you accept the updated terms.