Privacy Policy

Plant Hub Local may collect account information such as your email address and basic profile information.

If you sell plants, we collect seller setup information such as seller name, public pickup area, exact pickup address, pickup instructions, seller contact notes, and Stripe Connect status.

If you buy plants, we collect order information such as order details, payment status, buyer email, seller information, pickup status, and issue reports.

Plant Hub Local may collect approximate location information when you use location-based browsing or manually search by city or ZIP code.

Plant Hub Local uses Vercel Web Analytics to collect anonymous website-usage information, including page views and basic traffic information, so we can understand and improve how the marketplace is used. Vercel Web Analytics does not use cookies to identify individual visitors.

If you choose to receive the community newsletter, we collect and store your newsletter preference and the dates you subscribe or unsubscribe.

If you enable notifications, we store the push subscription endpoint, encryption keys, and basic device or browser information needed to deliver notifications to that device.

If you use Messages, we collect and store the conversation participants, listing or order context, message text, timestamps, read status, account blocks, and any conversation or message reports you submit.

If you submit a support request or plant an idea, we collect the information you provide, including the message and any optional name or email address.

We use account information to let users buy, sell, use the private message center, view orders, and manage listings.

We use seller pickup information to show buyers exact pickup details only after payment and seller confirmation.

We use order and payment information to process checkout, manage pickup, release seller payouts, review disputes, and provide support.

We use public pickup area and listing information to help buyers browse nearby plants.

We use newsletter preferences to send optional plant spotlights, seasonal garden tips, local growing reminders, and Plant Hub Local updates only to users who subscribe.

We use push subscriptions to deliver optional transactional alerts about sales, pickup details, pickup confirmation, new messages, and other important account activity.

We use support requests and submitted ideas to respond when requested, solve problems, improve Plant Hub Local, and plan future features.

Exact pickup address, pickup instructions, and seller contact details are not shown publicly while browsing.

Exact pickup information is shown to the buyer only after payment is completed and the seller confirms the pickup details.

Public browsing shows only general pickup area and approximate distance when available.

Plant Hub Local uses Stripe for payment processing and Stripe Connect for seller payout setup.

Plant Hub Local does not store full payment card numbers.

Stripe may collect and process payment, identity, tax, banking, or payout information according to Stripe’s own terms and privacy policy.

Plant Hub Local may send transactional emails related to account activity, orders, seller confirmation, pickup details, issue reports, and seller payouts.

The Plant Hub Local community newsletter is optional. We send newsletter and promotional email only when you choose to subscribe, and you can unsubscribe from Account or through an unsubscribe option included with newsletter email.

Notifications are optional and are enabled separately on each supported phone, device, or browser. You can disable them from Account or through your device or browser settings.

Plant Hub Local Messages stores listing questions and order conversations inside the marketplace. Email and push notifications may alert a recipient that a new message is waiting, but the message text is available only after signing in.

Plant Hub Local shares necessary order and pickup information between buyer and seller to complete a transaction.

Message participants can see the other participant's marketplace display name and the messages sent within their shared conversation. Personal email addresses are not shown through the message center.

Authorized Plant Hub Local administrators may review reported messages and recent conversation context when needed to investigate safety, fraud, harassment, policy, or dispute concerns.

Plant Hub Local may share necessary payment and payout information with Stripe.

Plant Hub Local may disclose information if required by law, to prevent fraud, to protect users, or to operate the marketplace safely.

You can initiate permanent account deletion from Account or from https://www.planthublocal.com/delete-account. We may require you to verify your password before deletion.

Account deletion removes your sign-in account, public profile, seller setup details, listings and listing photos, push subscriptions, newsletter preference, blocks, and listing-question conversations. Order conversations are closed and user message text is removed.

Deletion is temporarily unavailable while an active purchase, sale, payout, dispute, refund, or message report still requires action. Complete or resolve those items first, then return to the deletion page.

Plant Hub Local may retain completed, canceled, or refunded transaction records, payment references, and limited anonymized order information where needed for accounting, fraud prevention, disputes, legal obligations, and business records.

Stripe may separately retain payment, identity, tax, banking, or payout information according to Stripe’s own terms, privacy policy, and legal obligations.